For most made items:
Most of our items are made to order. Please, allow 3 business days for processing and shipping your order.
For most items, we offer both standard service (First class for the UK, and International standard service for the rest of the world) that do not include tracking number, as well as a “tracked and signed” service, including a tracking number.
Please, make sure to choose the appropriate service when ordering.
Regarding bespoke and made to measure items:
For bespoke items such as custom tartan necklaces and key rings, it usually takes about a week to get the tartan of your choice and have your necklace ready to ship. Once your order is placed, please allow 5-10 working days for us to receive it and make your bespoke order. Made to measure items, such as our Maxi Tartan Skirts, processing time may vary from 2-6 week, depending on current orders and tartan availability.
Please note that made to measure items cannot be returned or exchanged.
International orders (including the EU):
Buyers are responsible for any taxes, handling or custom fees due upon arrival of orders. Atelier Escapades has no control over these charges and cannot predict what or how much they may be.
As customs policy vary for every country, and change over time (this is particularely true since Brexit for orders sent to the EU), please check with your local Tax or customs office for more information.
Should an order be refused at delivery, Atelier Escapades will only proceed to a refund once the items as been returned and received. The refund will not incluse the initial shipping fees. Please note that made to measure items cannot be returned, nor refunded.